Electricity

The City provides electrical service to most city residential and commercial customers. To establish service or to ask questions related to billing, contact the Utility Billing Department at 830-997-7521. Additional information is available on the Web site regarding establishing service and rates.

For outages during normal business hours, or service issues, contact the Electric Department at 830-997-7521. Outside of normal business hours, call 830-997-8080.

Please note that if you live in a location that is not incorporated within the City of Fredericksburg, then you will obtain electricity from Central Texas Electric Cooperative.

Water and Sewer

The City provides fresh water service and sewer/wastewater service to all City residents and commercial customers. To establish service or to ask questions related to billing, contact the Utility Billing Department at 830-997-7521. Additional information is available on the Web site regarding establishing service and rates.

To report a water main break, sewer backup, fire hydrant leak, or for other service issues during normal business hours, contact the Water Department at 830-997-7521. Outside of normal business hours, you may also report a water main break or fire hydrant issue by calling 830-997-8080.

Telephone

The primary local phone company in Fredericksburg is Verizon. For new service, service changes, or problems, contact them at 1-800-VERIZON.

Garbage Collection

The City of Fredericksburg offers garbage collection for residential customers only. Commercial garbage collection is provided by private, for profit companies. Additional information

Cable Television

The cable television franchise operator is Time Warner Cable. For new service, service changes, or problems, contact them at 830-997-4646.

Natural Gas

Natural gas service is available to all City residents through Atmos Energy. For new service or service changes, contact them at 1-888-286-6700.  If you smell natural gas or suspect a gas leak, call 9-1-1 and the Fredericksburg Fire Department will respond. The Fire Department will contact Atmos Energy as necessary for emergency repairs. 

You may contact Utility Billing with questions about Electric, Water and Sewer Utility service or billing.

On-line Bill Pay (existing customers)